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Privacy Policy

This report explains what data we are obtaining, why and how we use it, it will also explain our process for if, and when individuals want to access their data to be viewed or deleted.

Privacy Notice Table Of Contents

Our Commitment To Privacy 

The Information We Collect & How

The Information We Do Not Collect

How We Use Information 

Who it will be shared with

Marketing

How Long Will My Data Be Stored?

Our Commitment To Data Security 

Our Commitment To Children's Privacy 

How To Access Or Correct or Delete Your Information 

Cookies

How To Contact Us

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage (in the footer links section) and at every point where personally identifiable information may be requested.

The Information We Collect & How

When you create an account with us, we will collect your contact information, email address, phone number if inputted and also your billing/shipping address. We store this information on our secure server, Shopify which hosts our website and is GDPR compliant.

We will also collect your email address, if the tick box “Keep me up to date on news and exclusive offers” is selected at the checkout. If selected, we will store your email address only on our email marketing campaign software and will be used for marketing purpose only. We will never share this information with any third-party organisation.

The Information We do not Collect

When you enter your credit card details onto our secure website, we encrypt your card details and send it to our card processing company (HSBC), we will never actually store your card details, they are simply encrypted and sent to the card processor.

How We Use Information

We use the information you provide about yourself or others, when shipping to an alternative address, when placing an order to complete that order and to send notifications regarding the status and progress of the order. This information is then stored, as mentioned in the previous section, on Shopify, to enable you to log in, to easily place orders without entering all the contact details again.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our emails as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form. In short – unless you select for us to use your email for marketing purposes, we won’t use it.

Who it will be Shared With

We never use or share the personally identifiable information provided to us online with any other third-party organisation, unless given the opportunity to sign up to another companies email list whilst for example entering a competition, or unless it is to provide a better service for you, such as sharing your preferred contact details with a courier to notify you on expected delivery times. You will need to give a separate approval of this in the process of submitting your details. 

Marketing

There are three ways to sign up to our email marketing, either by submitting your data via the pop-up when you initially visit the store, filling out the form at the bottom of our website to sign up to our newsletters, or at the checkout, if “Keep me up to date on news and exclusive offers” is selected. You will have access to this information at every point of sign up.

How Long Will My Data be Stored?

If you make a purchase from us, under UK tax law we must keep a record of basic sales information for 6 years minimum. In regard to email marketing, we will keep your email until you choose to Opt-Out will be effective immediately.

Our Commitment To Data Security

We comply to all the stringent data security standards set by our card processing provider (HSBC) and with the General Data Protection Regulations and commit to update our terms and policy information inline with all new regulation.

Our Commitment To Children's Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we know are under 13, and no part of our website is structured to attract anyone under 13.

How You Can Access Or Correct Or Delete Your Information

You can access all your personally identifiable information by logging into your account or contacting us directly via our contact page: http://www.chocolate.co.uk/t-contact.aspx

If you would like a report on what information we store, please do get in touch and allow one calendar month for us to return this information to you. If you would like to delete your information, please contact us to remove your customer details from our online store. OR to remove your email from receiving online marketing, please select “unsubscribe” which is available at the bottom of all of our marketing emails to opt-out at any time.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitors use of the website and to compile statistical report on website activity. For further information visit www.Aboutcookies.org or www.allaboutcookies.org . You can set your browser to not accept cookies and the above websites tell you how to remove cookies from your browser. However, please note, some of our website features may not function as a result.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please click here to reach us.